North Bristol NHS Trust
North Bristol NHS Trust (NBT) provides hospital and community healthcare to the residents of Bristol, South Gloucestershire and North Somerset and also a specialist regional centre for neurosciences, plastics and burns, orthopaedics and renal services.
The NBT is the largest hospital teaching Trust in the South West with links to the University of Bristol, University of Bath and the University of the West of England and committed to developing staff by offering them learning and research opportunities that will improve the care and services offered to patients. The NBT have also strengthened their research portfolio over the last year, with around 500 staff involved in 400 separate research projects across the Trust. Across the hospitals in Southmead and Frenchay, and local community work through school nurses, health visitors and therapists, the delivery of exceptional healthcare that is welcoming, open, honest and in partnership with patients and carers. Already 93% of their patients are very happy with the care they receive from the NBT and every year over 6,000 patients and carers make the time to write a compliment letter thanking the Trust for the care and attention they received. The aim at NBT is to deliver exceptional healthcare for all their patients and carers by:
- Improving the patient experience and safety
- Progess significantly towards no waits\no delay
- Preparing for the new hospital at Southmead in 2014
- Great place to work for their staff
- Build a strong, healthy, viable organisation
The NBT believe they will deliver these objectives for their patients by providing:
Exceptional care
As the largest teaching Trust in the South West they have internationally renowned medical teams delivering incredible outcomes for patients through the hard work and dedication of 9,000 doctors, nurses, healthcare professionals and support staff.
For many years the NBT have been at the forefront of new medical techniques and innovations, including brain and spinal surgery, joint replacement and the world's first radar breast imaging system, to name but a few.
The NBT provide award-winning services and receive a significant number of referrals from other hospital Trusts for their wide range of specialist services. The NBT treat over 200,000 patients a year, including over 6,000 births, and yet their philosophy is that each patient is treated with respect and dignity and, most important of all, as a person.
Personal care
The NBT want to make sure that during a stay with them patients feel welcomed, relaxed and confident in the care they are receiving. All the medical teams care about the quality of the service provided to the patient, from the moment they walk through the door to helping patients through to the day of their discharge.
To protect patient privacy and dignity the NBT aim to provide all inpatient beds in single sex areas and have instigated protected visiting hours to ensure patients get their full rest and recuperation. Over 500 of their front line reception and support staff have received training in customer care, plus their freshly prepared and locally sourced food caters for all medical, dietary, religious and cultural needs.
Safe care
Patient and visitor safety is at the forefront of delivering exceptional healthcare, not only the focus on safe medical procedures, cleanliness and infection control but also personal safety whilst patients visits.
The NBT are recognised within the region for excellent patient safety and recently they were awarded a '5 star' rating by Dr Foster's, the UK's leading independent provider of healthcare comparative information. The NBTt were the only Acute Trust in the South West to receive this top rating.
The NBT have also ensured a rigorous cleaning regime with over 94% of patients telling them they are really impressed with how clean their facilities are.
Patient safety also extends into how they hold your personal data. Their new Medical Records and Data Centre ensure details are kept within state-of-the-art security with all records such as treatment notes, x-rays and prescriptions all kept in one place.
Efficient care
By providing efficient healthcare the NBT will further reduce waiting times, patients will be treated swiftly during their stay in hospital and, where appropriate, the Trust will build a seamless link with the patient GP and local community social service teams.
In 2010 the NBT received an 'excellent' rating for achieving all the Department of Health's national priorities, so all patients received treatment within 18 weeks of referral, all patients with suspected cancer saw a consultant within 2 weeks and nearly all patients arriving at our Emergency Department were either discharged or admitted within 4 hours of arrival.
By providing all patients and carers with exceptional, safe, personal and efficient healthcare is why North Bristol NHS Trust aspires to be known for 'Exceptional healthcare, personally delivered.'